Citibank

Fair Credit Billing Act

15 U.S.C. § 1666 (amendment to Truth in Lending Act)

Protects consumers from unfair billing practices on credit accounts. Gives the right to dispute billing errors within 60 days. Creditors must acknowledge disputes within 30 days and resolve within 2 billing cycles (max 90 days). Charges in dispute cannot be reported as delinquent during investigation.

Fair Debt Collection Practices Act (FDCPA)

15 U.S.C. §§ 1692-1692p

Prohibits abusive, deceptive, and unfair debt collection practices by third-party debt collectors. Collectors cannot call before 8am or after 9pm, use threats or obscene language, or misrepresent the amount owed. Consumers can request written verification of the debt within 30 days and demand that collectors cease contact.

Electronic Fund Transfer Act (EFTA)

15 U.S.C. §§ 1693-1693r

Protects consumers making electronic fund transfers (debit cards, ATMs, direct deposits, automatic bill payments). Limits liability for unauthorized transfers to $50 if reported within 2 business days. Requires financial institutions to investigate errors within 10 business days and provisionally credit the account.

Fair Credit Reporting Act (FCRA)

15 U.S.C. §§ 1681-1681x

Gives consumers the right to one free credit report per year from each major bureau. Requires credit reporting agencies to investigate disputes within 30 days. Inaccurate information must be corrected or deleted. Consumers must be notified when information in their report is used against them.

Telephone Consumer Protection Act (TCPA)

47 U.S.C. § 227

Restricts telemarketing calls, auto-dialed calls, prerecorded calls, and text messages. Requires prior express consent for marketing communications. Consumers can sue for $500-$1,500 per violation. Established the National Do Not Call Registry.