Having a problem with Comcast / Xfinity?
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Approximate figures compiled from public sources.
CFPB Complaints
4,100
ModerateAvg. Hold Time
~30 min
Return Policy
30 days
30-day money-back guarantee on new service; equipment must be returned to avoid fees.
Federal protections that apply to Telecommunications companies
Fair Debt Collection Practices Act (FDCPA)
15 U.S.C. §§ 1692-1692p
Prohibits abusive, deceptive, and unfair debt collection practices by third-party debt collectors. Collectors cannot call before 8am or after 9pm, use threats or obscene language, or misrepresent the amount owed. Consumers can request written verification of the debt within 30 days and demand that collectors cease contact.
Telephone Consumer Protection Act (TCPA)
47 U.S.C. § 227
Restricts telemarketing calls, auto-dialed calls, prerecorded calls, and text messages. Requires prior express consent for marketing communications. Consumers can sue for $500-$1,500 per violation. Established the National Do Not Call Registry.
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