Having a problem with Microsoft?
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Approximate figures compiled from public sources.
CFPB Complaints
900
LowFCC Complaints
2,001
Avg. Hold Time
~15 min
Return Policy
30 days
30-day return on hardware from Microsoft Store; software refunds vary.
Federal protections that apply to Technology companies
Fair Credit Billing Act
15 U.S.C. § 1666 (amendment to Truth in Lending Act)
Protects consumers from unfair billing practices on credit accounts. Gives the right to dispute billing errors within 60 days. Creditors must acknowledge disputes within 30 days and resolve within 2 billing cycles (max 90 days). Charges in dispute cannot be reported as delinquent during investigation.
Magnuson-Moss Warranty Act
15 U.S.C. §§ 2301-2312
Requires manufacturers and sellers who offer written warranties on consumer products to provide clear and detailed information about warranty coverage. Prevents companies from voiding warranties for using third-party parts or services. Gives consumers the right to sue for breach of warranty and recover attorney fees.
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