Having a problem with PG&E?
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Approximate figures compiled from public sources.
CFPB Complaints
500
LowAvg. Hold Time
~20 min
Return Policy
See details
CPUC-regulated billing dispute process; 60-day dispute window.
Federal protections that apply to Utilities companies
FTC Cooling-Off Rule
16 CFR Part 429
Gives consumers 3 business days to cancel purchases of $25 or more made at a location that is not the seller's permanent place of business (door-to-door sales, trade shows, etc.). Seller must provide a cancellation form at time of sale. Does not apply to online, mail, or telephone purchases.
Fair Debt Collection Practices Act (FDCPA)
15 U.S.C. §§ 1692-1692p
Prohibits abusive, deceptive, and unfair debt collection practices by third-party debt collectors. Collectors cannot call before 8am or after 9pm, use threats or obscene language, or misrepresent the amount owed. Consumers can request written verification of the debt within 30 days and demand that collectors cease contact.
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