Having a problem with Southwest Airlines?
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Approximate figures compiled from public sources.
CFPB Complaints
1,800
LowAvg. Hold Time
~18 min
Return Policy
See details
No change/cancel fees; refundable fares or travel credit.
Federal protections that apply to Airlines companies
Airline Passengers Bill of Rights (DOT Rules)
14 CFR Parts 259, 399
Requires airlines to allow 24-hour free cancellation on flights booked 7+ days in advance. Prohibits tarmac delays over 3 hours (domestic) or 4 hours (international) without allowing passengers to deplane. Requires prompt refunds for cancelled flights and significant schedule changes. Mandates compensation for involuntary denied boarding.
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