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Approximate figures compiled from public sources.
CFPB Complaints
3,500
ModerateAvg. Hold Time
~25 min
Return Policy
See details
Open enrollment periods; plan changes limited outside enrollment.
Federal protections that apply to Insurance companies
Telephone Consumer Protection Act (TCPA)
47 U.S.C. § 227
Restricts telemarketing calls, auto-dialed calls, prerecorded calls, and text messages. Requires prior express consent for marketing communications. Consumers can sue for $500-$1,500 per violation. Established the National Do Not Call Registry.
Health Insurance Portability and Accountability Act (HIPAA)
42 U.S.C. §§ 1320d-1320d-9
Protects the privacy and security of individuals' health information. Gives patients the right to access their medical records, request corrections, and know who has accessed their information. Healthcare providers and insurers must safeguard protected health information and notify consumers of breaches.
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